Allen Smith Visiting Scholars Program
The Future of Reference

About the Speakers

Lynn Silipigni Connaway Courtney Greene Joseph Janes Marie Radford Jeffrey Schnapp

Lynn Silipigni Connaway is a senior research scientist at OCLC Research. She has experience in academic, public, and school libraries, as well as library and information science education. She was a visiting researcher at the University of Sheffield, Information Studies Department, and completed several UK projects funded by JISC to investigate users' behaviors, including virtual research environments and digital repositories. Dr. Connaway currently is collaborating with JISC and the University of Oxford to study digital visitors and residents. Other current research projects include studying bibliographic issues related to how people look for and get their information and mining WorldCat bibliographic and use data to facilitate library decision making. She is the co-author of the 5th edition of Basic Research Methods for Librarians (Libraries Unlimuted, 2010), has published numerous papers in refereed journals, and presents her research in both national and international venues. Connaway was the co-principal investigator of an IMLS-funded project to study and evaluate the sustainability and relevance of virtual reference services (VRS), and a co-investigator on another IMLS-funded study to investigate the information-seeking behaviors of faculty, graduate students, and undergraduates. Prior to joining OCLC Research, she was the vice-president of Research and Library Systems at NetLibrary, the director of the Library and Information Services Department at the University of Denver, and on the faculty of the Library and Informational Science program at the University of Missouri, Columbia.

Courtney Greene is head of the Digital User Experience department at Indiana University Bloomington Libraries. Her professional interests are focused on the intersection of emerging technologies and library public services, and on implementing user-centered design methods and philosophies in libraries. She has presented and written on a variety of topics, most recently on the selection and implementation of discovery tools and on mobile services for libraries, including co-authoring a book, The Anywhere Library: A Primer for the Mobile Web (ACRL, 2010). Courtney is active professionally within ACRL and RUSA MARS Emerging Technologies in Reference section; she also served on the IU School of Library and Information Science Alumni Board, including a term as President, and is currently the library faculty advisor for the School's ALA Student Chapter. She earned her master of library science degree, as well as a BA in English and journalism, from Indiana University Bloomington, and holds a master of science in human-computer interaction from DePaul University in Chicago.

Joseph Janes is an associate professor and chair of the MLIS Program at the University of Washington Information School. A frequent speaker in the US and abroad, he was the founding director of the Internet Public Library and the co-author of several books on librarianship, technology, and their relationship, including Introduction to Reference Work in the Digital Age (Neal-Schuman, 2003) and writes the "Internet Librarian" column for American Libraries magazine. He is the 2006 recipient of the Isadore Gilbert Mudge award from the American Library Association for distinguished contributions to reference librarianship. He holds the M.L.S. and Ph.D. from Syracuse University, and has taught at the University of Michigan, the University of Toronto, the University of North Carolina at Chapel Hill, and the State University of New York at Albany as well as at Syracuse and Washington.

Marie L. Radford is chair of the Department of Library and Information Science and an associate professor at Rutgers University's School of Communication & Information (NJ). Previously, she was Acting Dean of Pratt Institute's School of Information and Library Science in New York City. Her Ph.D. is from Rutgers and her MSIS is from Syracuse University. Her research interests include interpersonal communication in reference services (traditional and virtual), qualitative methods, assessment, cultural studies, and media stereotypes of librarians. She is co-principal investigator of the Seeking Synchronicity and Cyber Synergy grant projects funded by IMLS, Rutgers, and OCLC. She gives frequent keynote speeches and scholarly papers at national library and communication conferences and publishes widely in scholarly journals. Her latest books include Leading the Reference Renaissance (Neal-Schuman, 2012), Reference Renaissance: Current and Future Trends, with R.D. Lankes (Neal-Schuman, 2010), and Conducting the Reference Interview (Neal-Schuman, 2009), with C. S. Ross and K. Nilsen. She is program chair for the Libraries in the Digital Age (LIDA) conference to be held in Zadar, Croatia, this June. Active in library organizations, she is currently President of the National Beta Phi Mu Library Honor Society and Chair of the ACRL Research Coordinating Committee. She received the prestigious 2010 ALA/RUSA Mudge Award for distinguished contributions to reference service.

Before moving to Harvard in 2011, Jeffrey T. Schnapp occupied the Pierotti Chair of Italian Studies at Stanford, where he founded the Stanford Humanities Lab in 2000. A cultural historian with research interests extending from antiquity to the present, his most recent books are The Electric Information Age Book, a collaboration with the designer Adam Michaels of Project Projects (Princeton Architectural Press, 2012). Also forthcoming in 2012 are Digital Humanities (MIT Press), a book co-written with Anne Burdick, Johanna Drucker, Peter Lunenfeld, and Todd Presner; Modernitalia (Peter Lang), a collection of essays on 20th century Italian cultural history being edited by Francesca Santovetti; and Italiamerica, vol. 2 (Il Saggiatore), co-edited with Emanuela Scarpellini. His pioneering work in the domains of digital humanities and digitally augmented approaches to cultural programming includes curatorial collaborations with the Triennale di Milano, the Cantor Center for the Visual Arts, the Wolfsonian-FIU, and the Canadian Center for Architecture. His Trento Tunnels project--a 6000 sq. meter pair of highway tunnels in Northern Italy repurposed as a history museum--was featured in the Italian pavilion of the 2010 Venice Biennale and is currently on exhibit at the MAXXI in Rome in RE-CYCLE: Strategie per la casa la città e il pianeta. Faculty co-director of the Berkman Center for Internet and Society, he is professor of romance languages and literature and also on the teaching faculty in the Department of Architecture at Harvard's Graduate School of Design. He is the faculty director of metaLAB (at) Harvard.